THE CLIENT RELATIONSHIP:  Our work is a partnership focused on developing the client’s awareness, thinking, and abilities in order to help them identify – hopefully and achieve – spiritual, personal and professional aims. In our sessions, I will be direct and honest, and encourage the Client to do the same.  The success of our engagement depends upon our willingness to remain open and committed to the process, even when conflicts arise.

MY COMMITMENT TO YOU: 

  • I will be present with an open heart.
  • I will always hold you in positive regard.
  • I will be on time and well prepared.
  • I will not judge you or your perception of the world.
  • All my strategies and techniques are by invitation only (I do not force change on my clients) but offer you awareness, choices, and wherever appropriate, the possible tools to take action.
  • It is my duty to protect your health and wellbeing or that of others.  Should you wish to harm yourself or children, I will report your case to the necessary authorities for care and protection.

ANALYSIS AND PSYCHOEDUCATION: The client is aware that I use a combination of psychotherapeutic techniques with her clients.  In our work together, the client enters into an agreement with me that they are responsible for creating their own health and well-being.

Any so-called remedies, approaches and/or techniques mentioned are by way of invitation to the client.  Most importantly, they are meant to supplement and not to be a substitute for professional medical consultation, care and treatment. Do not attempt to treat a serious aliment yourself without firstly gaining proper consultation from a qualified health care professional, including management of your medication.

CONFIDENTIALITY: I understand that Jesamine Mello respects and upholds confidentiality values and laws. She will only release information about our work with my written permission, court order or legal subpoena, or anytime the integrity of the work has been called to question. In addition, there are some situations in which she is legally obligated to breach my confidentiality and contact local law enforcement and/or social services authorities in order to protect you or others from harm. The situations include: 1. Child or elderly neglect or abuse. 2. Self-harm or suicidal actions. 3. Harm to others. These situations rarely occur, and Jesamine Mello would make every effort to discuss the breach of confidentiality with you before taking action. Jesamine Mello will keep your client file (session correspondence) with the intention following dreams and session progression.

FEE: A session/s is paid for prior to commencement. A requirement is that all payments be made via PayPal. Once payment is made, it is deemed that you (the client) have read and agreed to all the terms and conditions set out in this agreement and the transaction is final and your session time confirmed.  Whenever rates change, you will be notified via email.

APPOINTMENTS: Please book all sessions with Jesamine Mello via email or text. Please note that booking sessions ahead of time will ensure you are accommodated with preferred time and days of the week. Jesamine Mello will not hold session times for all her clients.  All sessions must be paid for prior to that session starting.

In the event Jesamine Mello cannot make the session time due to illness, she will immediately contact the client giving them the option to have the session refunded or postponed. Any rescheduling of any appointment made by the client must be organized at least 24 hours before the planned date so as not to incur a penalty (see below).

CHANGE YOUR APPOINTMENT POLICY: If you need to change your appointment, please advise Jesamine Mello ASAP by email or text/phone 079 821 67 65.   If a client cancels their session in less than 24 hours from the agreed date and time, the client will incur a penalty of a NO SESSION REFUND and that session will be considered completed.

LIMITATION OF LIABILITY: Whilst Jesamine Mello s committed to act at all times in good faith, results are not guaranteed. IN NO EVENT SHALL Jesamine Mello BE LIABLE TO CLIENT FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT.

ENTIRE AGREEMENT: This constitutes the entire agreement between the Client and Jesamine Mello shall not be held responsible and shall remain blameless for any adverse or other consequences, including but not limited to financial, personal, employment or other losses, arising out of decisions or actions the Client may make as a result of the Services provided by Jesamine Mello